Your frontline equals your bottom line

The Beginning
Previously known as SuperHost, WorldHost was developed by Tourism British Columbia in 1985 to improve the quality of service in tourism business throughout the province, in preparation for the World Exposition in Vancouver in 1986.

Developed specifically for this event, the workshops were so successful that WorldHost was later offered by representatives of the program throughout the province, and to date, nearly 700,000 British Columbians have completed one of the WorldHost workshops.

WorldHost has grown from one initial program in 1985, to a WorldHost product family that now includes five training programs developed to continue in the tradition of WorldHost - interactive, practical, motivational and fun.

WORLDHOST PRODUCTS - THE BENEFITS

Here are some of the benefits of WorldHost products:

For the Community

• Improved levels of service for both residents and visitors
• WorldHost participants provide an increased pool of "ambassadors" for promoting local and regional attractions
• Enhanced community pride
• Increased tourism revenues as satisfied visitors stay longer, spend more money and make return visits

For Local Business

• Improved service standards for local customers
• Heightened employee pride and sense of responsibility
• Low-cost/high impact employee service training
• Small commitment of training time
• Potential for repeat business through improved service and high customer satisfaction
• Association with a nationally and internationally recognized program

For Participants

• Increased confidence
• New skills to enhance a resume and improve job satisfaction
• Small commitment of training time for proven results
• Satisfaction of contributing directly to the positive profile of the community and the business community

International Customers

Tourism British Columbia has also licensed WorldHost to international customers. Tourism BC has assisted each of its international customers to customize WorldHost to fit their unique cultural and demographic characteristics. You can now find WorldHosts across Canada and around the world. Here are just some of the countries that use WorldHost:

• Australia (AussieHost)
• New Zealand (KiwiHost)
• England, Wales, Scotland and Northern Ireland (Welcome Host)
• Singapore (SuperHost Singapore), Hong Kong (Hong Kong WonderHost), Thailand (SawasdeeHost), Malaysia (MalaysiaHost) and the Philippines (MabuhayHost)

Customization for Corporate Customers